- DELIVERY AND TRANSPORT
Jojoba Gold collaborates with Swiss Post for the delivery of products. Deliveries are limited to Swiss territory. We do not deliver abroad because we focus on our core market: the Swiss market.
Delivery by Swiss Post, economy against signature. The signature will assure you that your package will be delivered to you by hand.
Jojoba Gold cannot offer any type of urgent delivery because we have a contract with the Swiss Post only for deliveries twice a week: every Tuesday and Friday.
There is no delivery on Saturday, Sunday, national and cantonal holidays.
The day of shipment of your order an automatic email will be sent to you. This email will also contain a link which will allow you to follow the progress of your parcel with the Swiss Post.
If the information provided by the Customer during the order process is inaccurate, our company cannot be held responsible for the impossibility of respecting the delivery time.
In the event of a delivery problem with La Poste, our company assumes no responsibility.
1.1. UNCLAIMED PACKAGE
If a package is not claimed by the client, we will be billed by the carrier for the shipment of the package to the client and then for the return of the package to our depot. We will therefore be forced to pass on all of these costs to the client.
In the absence of the Customer during the delivery man’s delivery, the package will be kept at the local La Poste office for 10 days. La Poste will leave the notification in a customer mailbox with the possible dates of withdrawal of the package directly from the Post.
If the Customer is not available at the delivery address during the day, he can call the office
Local Post Office and ask to send the package to its address without asking for a signature. However, if the package is stolen from the mailbox, the customer assumes full responsibility.
Jojoba Gold is not responsible if the customer has not received his package within 10 days from the date of receipt by post and the package has been returned to Jojoba Gold.
To return the package to the customer, Jojoba Gold has the right to request payment for the return of the package and for its repeated shipment. Or Jojoba Gold will pay the customer the cost of the order less the cost of the initial delivery, as well as the cost of returning the package.
In the event of a delivery problem with Swiss Post, our company accepts no liability.
1.2. DELIVERY CONTROL
Upon receipt of the goods, the customer must check whether the products, condition and quantity correspond to the order. Defects found during regular inspection of the goods and deliveries of goods or quantities other than those ordered must be the subject of a complaint by e-mail to firstname.lastname@example.org WITHIN 7 DAYS after receipt of the delivery.
If the customer fails to claim within the time limit, the goods are considered to have been accepted. Claims do not release from the obligation to pay.
1.3. DAMAGE DURING DELIVERY
If, unfortunately, the goods will arrive at the customer’s home in poor condition, the transport damage must be announced IMMEDIATELY to the carrier when the latter makes the delivery, failing which the customer takes care of his charges the responsibility for any damage to the goods.
It will then suffice for the customer to send us a return request with an official statement from the carrier (Post Office), wait for our agreement and then return the damaged goods to us.
Defective and warranty products will in all cases be replaced by a new and identical product, unless the product in question is no longer available, in which case a credit note or a replacement item will be offered to the customer.
1.4. DELIVERY ERRORS
Any goods delivered in error or in excess must be returned immediately, or at the latest within 7 days. In case of non-return, the goods will be invoiced.
Shipping costs are not included in the prices of the Products as displayed on the pages of the site www.jojobagold.ch describing the Products. However, at the time of validation of the order, the price will include the costs relating to the delivery of the Products.
The cost of the additional service (IS) – the Signature request – is not included in the delivery cost for customers. Jojoba Gold pays for this service as a guarantee of safe delivery.
Cost of delivery:
Up to 2 kg: CHF 10.00
Up to 5 kg: CHF 14.00
Up to 10 kg: CHF 18.00
Up to 20 kg: CHF 25.00
Up to 30 kg: CHF 30.00
The cost of delivery includes:
– Cost of labor to pack your package
– Cost of cardboard
– Cost of packaging materials
– Cost of the label
– Cost of scotch
– Cost of delivery note pocket
– Cost of printing invoices and delivery notes
– Your contribution to postal costs
If the customer is not at home for the delivery time, please choose another delivery address: My Post 24. In this case, you can collect your package 24 hours a day, 7 days a week, in the terminal compartments .
Please contact your post office to check the number of terminals available.
You can check all the choices on www.post.ch